Refund policy
Last updated
Draft, to be reviewed. A lawyer hasn't checked this page yet. It describes what we actually do today, and we'll update it after the review, before paid plans open.
The rule
If you ask within 14 days of a payment, we refund that payment in full. It doesn't matter which plan it was, whether it was the first payment or a renewal, or how much you used. You don't need to give a reason.
After 14 days, the payment isn't refundable, but you can cancel at any time so the plan doesn't renew.
How to ask
- Reply to the receipt email from Paddle, or find your order at paddle.net.
- Or email hello@getpicked.app from the address you paid with.
Paddle, our merchant of record, sends the refund to the card or account you paid with. Most banks show it within 5 to 10 working days.
What happens to your plan
A refunded plan ends when the refund is issued. Your account, profiles and free tools stay, so you keep your results. A refunded founding price can't be reclaimed later.
More detail
Cancelling, renewals and price changes are in the terms of service.